Send&Print

Here is a walk through of submitting a print job on Send&Print on the web. If you need additional assistance using Send&Print, please call:

• San Marcos campus: Ask Desk, Alkek Library (2nd floor) or call 512-245-2686.
• Round Rock campus: Information  Desk, RRC Library (AVRY 255).

1. Log in to Send&Print and click Web Print on the menu on the left side of the page.

2. Click Submit a Job to start the Web Print wizard.

3. Select Your Printer. Choose between black and white or color printing (in Alkek only) and single or double sided. This will pre-configure all document finishing options.

4. Input the number of copies. After selecting your printer, input the number of copies of your document you want.

5. Upload your Document. Drag and drop your file in the box or press the Upload from Computer button. After you have selected the file press the Upload&Complete button.

6. Jobs successfully uploaded will display in a list with a green status of "Held in a queue." You can also see a list of all jobs you have uploaded by pressing the Jobs Pending Release button on the left side of the page.

The first step you should take to make sure your submitted job shows up on the correct Send&Print printer is to make sure you have selected the appropriate print option. Please note that we have print options for both San Marcos and Round Rock campuses, as well as black&white and color options.

Additionally, Send&Print has restrictions on specific print jobs:

• Send&Print only allows print jobs up to 100 single side pages or 50 double side.
• Send&Print only accepts print jobs that use letter or legal sized paper.
• Send&Print only accepts certain file types:  .pdf, .docx, .pptx, .xlsx, and image files.

Please note that Send&Print will hold your job for 12 hours after submitted for release at one of our print kiosks. After 12 hours, the job will be deleted from the system and you will need to re-submit your job for printing.

If you want change any custom print settings, (i.e. printing multiple slides per page on a PowerPoint slideshow) you must print from one of our computers located at:

• San Marcos campus: Alkek Library or a TechSpot
• Round Rock campus: Round Rock Library

Printing via the web is only a document submission portal and does not allow for custom print settings.

Send&Print kiosks are located across the San Marcos and Round Rock campuses. Refer to the table below to find your nearest Send&Print kiosk!

Every fall, spring, and summer semester each students print balance will be recharged to $25, this balance is non-transferable. Printing costs per page are listed in the table below. You can add additional print credits to your balance by logging into Send&Print and going to the Add Print Credits tab.

If you would like to initiate a print refund on a specific print job you can do so through your Send&Print account page.

Please review our print refund policy below. You must provide a reason for requesting a refund on every job you wish to be reviewed. Note: Not all requests will result in a refund.

To submit a print refund:

1. Log in to Send&Print and click Recent Print Jobs on the menu on the left side of the page.

2. Click Request Refund located in the Status column. (Note: If you do not see your print job in the Recent Print Jobs list, you were not charged.)

3. Complete the Refund Request form that pops up, Reason for Request is required.

4. Submit your Refund Request.

A system administrator will review your request. You will be notified via email when the request is resolved. You may also check your Recent Print Jobs page to see the status of your refund request at any time.

All students receive a $25.00 Send&Print allotment for Fall, Spring, and Summer semesters. If you need to add additional funds to your Send&Print account:

1. Login to Send&Print
2. Select ‘Add Print Credits’
3. Select the Amount of credits to add (You can only add credits in increments of $1.00, $5.00, $10.00)
4. Follow the prompts in the payment gateway and hit Continue.

Your Send&Print balance should instantly update when you add funds. If your balance does not immediately reflect the added funds, refresh your browser. After a refresh, if your balance still does not show the added funds, please ask for assistance at Ask Desk (2nd floor, Alkek Library) at the San Marcos campus or the Information Desk (AVRY 255, RRC Library) at the Round Rock Campus.

Yes, there are accessibility attachments on at least one printer at every Send&Print location. If you need additional assistance, please visit the Ask Desk on the 2nd floor of Alkek Library and an employee will assist you with your printing needs.

Send&Print is monitored at all times and automatically sends updates to administrators. If you notice a problem with Send&Print or a printer not working properly, feel free to call the Alkek desk at 512-245-2686. Note that Send&Print connects with all of our printers across campus, you can always go to a different printer if the one you are at is not working!

University Libraries discourages patrons from printing materials that contain sensitive data such as social security numbers or other personal identification information.